Return and Refund Policy

Last Updated: July 12, 2026

Company: Journey Hopper
Website: www.goflighto.com

At www.goflighto.com, we aim to ensure a smooth and transparent booking experience. We understand that plans may change unexpectedly. This policy outlines the conditions under which refunds are granted, the procedure to request them, and how they are processed.

Scope of this policy

• Eligibility criteria for cancellations and refunds
• Required documentation and submission timelines
• Processing procedures and estimated timelines
• Non-refundable services and applicable administrative fees

Note: Refunds are governed by the specific terms of your service provider (airlines and other travel partners) and depend on when the cancellation or refund request is submitted.

1. Definitions

• Company: Refers to Journey Hopper.
• Service: Any booking or travel-related product offered through our agency.
• Order: A confirmed booking made via our website or phone.
• You: The customer or user of our services.

2. Refund eligibility

You may be eligible for a refund if:

• The booking was made directly through Journey Hopper.
• Your cancellation request complies with the relevant provider's terms.
• You submit supporting documents including booking confirmation, proof of payment, and any applicable documentation (e.g., medical certificate).
• Refunds are generally issued to the original payment method unless otherwise agreed.

Certain bookings and promotional offers may be non-refundable. Administrative or transaction fees may also apply.

3. How to request a refund

1. Review the cancellation rules of your specific service provider.
2. Prepare your booking ID, payment receipt, and required proof.
3. Clearly state the reason for your cancellation or refund request.
4. Submit promptly before the provider's stated deadline.
5. Contact our customer support team for assistance throughout the process.

4. Processing time

Processing times vary depending on the service provider and payment channel.Journey Hopper will assist in coordinating your refund but is not responsible for third-party delays.

• Credit/Debit Cards: 5–10 business days
• Digital Wallets: 3–5 business days
• Bank Transfers: May vary depending on individual bank policies

5. Exceptional circumstances

Refunds may be approved under special conditions, including:

• Medical emergencies with valid documentation
• Death of an immediate family member
• Natural disasters or government-imposed travel restrictions

6. Policy revisions

Journey Hopper reserves the right to update this Return and Refund Policy at any time. All changes will be posted on this page with the revised "Last Updated" date.