Cancellation Policy

Last Updated: July 12, 2026

Company: Journey Hopper
Website: www.goflighto.com

At www.goflighto.com, we understand that travel plans can change unexpectedly. This policy explains how cancellations and refunds are handled, helping you make informed and confident bookings with us.

1. Overview

Our cancellation policy ensures fair treatment for all travelers while respecting the terms and conditions set by our travel partners, including airlines. We recommend reviewing these details carefully before finalizing any reservation.

2. Free cancellation period

You may cancel your booking free of charge within 24 hours of purchase, as long as your scheduled departure date is at least 7 days away. To request a cancellation, contact our support team by phone or email.

3. Refund processing time

Once approved, refunds are issued to your original payment method within 14 business days. While we don't charge processing fees, your bank or payment provider may follow their own refund timelines.

4. Key conditions

• All cancellation requests must be made through our official channels.
• Refund eligibility depends on the type of service booked and partner rules.
• The timing of the cancellation request affects eligibility and fees.
• Certain bookings are strictly non-refundable per provider terms.

5. Flights

• Most flight tickets are issued as non-refundable per airline policy.
• Any permitted changes or cancellations may incur airline-imposed fees.
• No refunds for no-show passengers or partially used tickets.

6. Exceptions

In exceptional circumstances, we may process a refund upon partner approval:

• Medical emergencies (requires valid documentation)
• Death of an immediate family member (proof required)

7. Cancellation procedure

1. Submit your request as soon as possible to minimize fees.
2. Applicable charges depend on provider rules and timing.
3. Verification may require booking ID, ID proof, or payment confirmation.
4. Refunds are processed back to the original payment source.
5. Certain taxes, fees, or surcharges may not be recoverable.

8. Airline-specific policies

Each airline may have different cancellation rules based on fare type, travel route, and promotional fares. Our agents can explain applicable rules when you call.

9. Policy revisions

Journey Hopper reserves the right to modify or update this policy at any time. Please revisit this page periodically for the latest version.